Frequently Asked Questions

Products

Are the products original?

Yes, all our products are 100% original and authentic. We work directly with authorized distributors.

Where are your products manufactured?

All our products are manufactured in Spain, guaranteeing the highest quality and compliance with European cosmetic regulations.

Are the products cruelty-free?

Yes, all our products are cruelty-free. We do not test on animals nor do we work with brands that do.

Are they suitable for all skin types?

Yes, our products are formulated to be suitable for all skin types and have been dermatologically and ophthalmologically tested to ensure their safety.

Are the products dermatologically tested?

Yes, all our products have undergone dermatological and ophthalmological tests to ensure they are safe and well-tolerated by the skin and eyes.

Do they comply with European regulations?

Yes, all our products are manufactured by a manufacturer that operates within the European legal framework, complying with all EU cosmetic regulations (EC Regulation 1223/2009).

Are the products suitable for sensitive skin?

Our products are formulated for all skin types. We recommend checking the ingredient list in the product description. If you have any questions, please contact us at sashobeauty@gmail.com

Can I view the product ingredients?

Yes, all ingredients are listed in the description of each product on our website.

Do they have an expiration date?

Yes, all our products have a valid expiration date. Additionally, on each package, you will find the PAO (Period After Opening) symbol, which is a graphic of an open jar with a number inside. This number indicates the number of months the product can be safely used after opening.

Orders and Shipping

How long will my order take to arrive?

Processing: 1-2 business days
Standard shipping in Spain: 3-5 business days
You will receive an email with the tracking number when your order is shipped.

What is the shipping cost?

Shipping costs are calculated automatically at checkout based on your location. We offer free shipping on orders over a certain amount.

Do you offer international shipping?

Currently, we ship to Spain (Peninsula and Balearic Islands).

Can I modify my order after placing it?

Once the order is confirmed, it is processed quickly. Please contact us as soon as possible at sashobeauty@gmail.com or +34 671 877 331 and we will try to help you.

I haven't received the confirmation email, what should I do?

Check your spam folder. If you can't find it, contact us with your name and email address.

Returns and Exchanges

Can I return a product?

Yes, we accept returns within 14 calendar days from receipt of the order. For hygiene reasons, we only accept returns of unopened products in their original packaging.

Do you accept returns of opened products?

No, for hygiene and safety reasons, we cannot accept returns of makeup products that have been opened or used.

What if I receive a defective product?

Contact us immediately at sashobeauty@gmail.com with photos of the product. We will send you a replacement or a full refund and cover the return costs.

How long does a refund take?

Once your return is received and verified, we will process the refund within 14 days using the same payment method used for the purchase.

Payments

What payment methods do you accept?

We accept credit/debit cards and other methods available for payment through Shopify Payments.

Is it safe to shop on your website?

Yes, all payments are processed securely through Shopify Payments with SSL encryption.

Account and Privacy

Do I need to create an account to buy?

It is not mandatory, but creating an account allows you to track your orders and streamline future purchases.

How do we protect my personal data?

We comply with the GDPR and Spanish data protection regulations. Please refer to our Privacy Policy for more information.

Can I unsubscribe from promotional emails?

Yes, you can unsubscribe at any time by clicking the link at the bottom of each email.

Other

Do you have a physical store?

We are currently an online store. You can contact us at sashobeauty@gmail.com or +34 671 877 331

Do you offer personalized advice?

Yes, we will be happy to help you choose the right products for you. Contact us by email or phone.

Do you offer discounts or promotions?

Yes, we regularly offer special promotions. Subscribe to our newsletter to stay up-to-date with our offers.

Can't find the answer to your question?

Email: sashobeauty@gmail.com
Phone: +34 671 877 331
Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.